Q: Is there a cost to participate in a counseling session?

A:
No. The RADA Consumer Counseling Center is a non-profit organization that receives financial support to provide counseling services to all consumers in need. To fulfill our mission of increasing financial literacy, we provide one-on-one counseling to individuals and group-based Financial Literacy, Homebuyer Education and Homeownership Retention workshops to the community. There is no cost for participating in a one-on-one counseling session or group workshop.

Q: Are your services confidential?

A:
Yes. The RADA Consumer Counseling Center is committed to assuring the privacy of individuals and/or families who have contacted us for assistance. We realize that the concerns you bring to us are highly personal in nature. We assure you that all information shared both orally and in writing will be managed within legal and ethical considerations. Your “nonpublic personal information,” such as your total debt information, income, living expenses and personal information concerning your financial circumstances, will be provided to creditors, program monitors, and others only with your authorization and signature on our Counseling Agreement.

Q: How long does a typical counseling session last?

A:
It depends on the individual case. A typical credit and budget counseling session lasts about 60 minutes. You will be asked to complete a number of forms and provide several financial documents. To save time, you may want to download and complete the online forms and gather the necessary documents before you come into our office for your scheduled appointment.

Q: How do I begin?

A:
To begin simply contact our office at 919-807-8400 or contact us to schedule an appointment. Counselors are available Monday through Thursday 9:00a.m. to 5:00p.m., and Friday 9:00a.m. to 3:00p.m. to answer your questions regarding our services and the counseling process.

Q: How long does the counseling process take?

A:
The length of the counseling process depends on the individual consumer’s situation. Our counselors will work with you to thoroughly understand and identify your specific credit counseling, housing counseling, and homeownership assistance needs. Then, you and the counselor together determine the urgency of completing the recommended next steps for moving forward and achieving your goals.

Q: Can I fax information to RADA?

A:
Yes. Information may be faxed to 919-664-5274. Please call our office number to let us know to expect your information and confirm delivery to the appropriate counselor.

Q: What happens after I have submitted my information?

A:
Information should only be submitted as agreed upon and directed by our counselors. At submission, our assigned counselor will assess your needs. You and the counselor will then prepare an action plan documenting next steps and your options for achieving your goals.